Search results for "system usage"

Explaining users' critical incidents of physical mobile interactions

2013

Gender differences in bicycle sharing system usage in the city of Valencia

2021

Abstract Bicycle sharing systems (BSS) in cities are an environmentally friendly alternative to fossil-fuel-based transport. Among the different factors that influence its use, the scientific literature points out that there are gender differences in the frequency of trips made. The present study analysed the movements of men and women who use the BSS in the city of Valencia during weekdays. Our database contained a total of 5,300,328 trips by users over a period of 4 years. Ridership networks were constructed through user's trips (arcs) between the bicycle exchange stations (nodes). Different parameters of centrality and density of the generated networks were calculated, and the Voronoi sp…

The effects of mobile banking application user satisfaction and system usage on bank-customer relationships

2016

This study examines mobile banking (m-banking) application usage in Finland by linking it with customer-bank relationship development. Specifically, we examine how usage is related to relationship commitment, overall satisfaction, intention to recommend the bank and future intentions to remain with the bank. A survey was used to collect data from experienced mbanking application users. In total, 273 valid responses were received. The results support the hypotheses and reveal that user satisfaction with m-banking application usage has a strong positive association with usage of m-banking applications. Usage, in turn, was positively related to all examined bank-customer relationship related v…